Terms of service

TERMS OF SERVICE

Nish Stencils Co
ABN: 35 951 228 698
Business Address: 306/2 Bailey Crescent, Oak Park, Victoria 3046, Australia
Email: nishstencilsco@gmail.com
Phone: +61 474 111 528

Last Updated: 30 August 2026

1. OVERVIEW

This website is operated by Nish Stencils Co. Throughout the site, the terms "we", "us" and "our" refer to Nish Stencils Co.

Nish Stencils Co provides this website, including all information, tools, products and services available through the website, subject to your acceptance of these Terms of Service.

By visiting our website and/or purchasing a product from us, you engage with our services and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on this website.

These Terms apply to all users of the website, including browsers, customers and other visitors.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or purchase our products.

These Terms are subject to applicable Australian laws, including the Australian Consumer Law (ACL). Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified.

2. ELIGIBILITY

By using this website, you confirm that you are legally capable of entering into a contract.

If you are under 18 years of age, you may use this website only with the involvement and consent of a parent or legal guardian.

3. PRODUCTS

Nish Stencils Co sells henna stencils and related products through this website.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.

However:

  • colours may appear differently depending on your device or screen;

  • minor variations may occur between product images and the actual product;

  • measurements may have reasonable variations; and

  • product availability may change from time to time.

Nothing in this section limits your rights under the Australian Consumer Law.

4. ONLINE STORE TERMS

You agree not to use our products or website for any unlawful or unauthorised purpose.

You must not:

  • violate any applicable Australian or international law;

  • infringe copyright, trademark or other intellectual property rights;

  • transmit viruses, malware or other destructive code;

  • interfere with the security or operation of our website;

  • attempt unauthorised access to our website or systems;

  • submit false or misleading information; or

  • use the website for fraudulent or abusive purposes.

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary or where permitted by law.

5. GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order where permitted by law.

You agree not to reproduce, copy, sell, resell or commercially exploit any portion of our website, products, content or services without our prior written permission.

The headings used in these Terms are for convenience only and do not affect the interpretation of these Terms.

6. PRICES

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Where applicable, prices include GST.

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Prices may change from time to time without prior notice.

If an obvious pricing error occurs, we may contact you before fulfilling the order and provide you with the option to proceed at the correct price or cancel the order.

7. ORDERS AND ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted or dispatched.

We may refuse or cancel an order where:

  • a product is unavailable;

  • there is an obvious pricing or product information error;

  • incorrect information has been provided;

  • fraudulent or unauthorised activity is suspected;

  • we are unable to fulfil the order; or

  • cancellation is otherwise permitted by law.

If payment has already been received for an order that we cancel, we will arrange an appropriate refund.

8. PAYMENT

Payment must be made using the payment methods available at checkout.

You agree to provide accurate and complete billing and payment information.

Payments may be processed through third-party payment providers. Your use of those services may also be subject to their respective terms and policies.

9. SHIPPING AND DELIVERY

A complete postal address, including postcode, email address and contact number, is essential to help us process and deliver your order.

Please carefully check your postcode, delivery address and contact number before completing your purchase.

Australian Domestic Orders

All domestic orders are generally processed within 1–2 business days, excluding Sundays, public holidays and force majeure circumstances.

Victoria

Estimated delivery time is 3–5 business days after dispatch.

Other Australian States and Territories

Estimated delivery time is 5–7 business days after dispatch to:

  • Australian Capital Territory

  • New South Wales

  • Northern Territory

  • Queensland

  • South Australia

  • Tasmania

  • Western Australia

Delivery timeframes are estimates only and may vary due to courier or postal service delays, weather, public holidays, peak periods and other circumstances beyond our reasonable control.

10. INTERNATIONAL ORDERS

International orders are generally processed within 2 business days, excluding Sundays, public holidays and force majeure circumstances.

Estimated international delivery time is 7–10 business days after dispatch.

International delivery times are estimates only and may vary depending on the destination country, customs processing, postal services and other circumstances beyond our reasonable control.

11. CUSTOMS, IMPORT DUTIES AND TAXES

International shipments may be subject to:

  • Customs duties;

  • Import duties;

  • Government taxes;

  • Local taxes;

  • Customs clearance charges; or

  • Handling fees.

These charges are determined by the relevant authorities or delivery provider and are generally the responsibility of the customer unless otherwise stated at checkout.

Shipping charges paid to Nish Stencils Co do not include destination-country customs duties, import taxes or other charges imposed after shipment.

Customers are responsible for checking the applicable import requirements and regulations of their destination country before placing an international order.

Nish Stencils Co is not responsible for customs duties, import taxes or destination-country charges imposed by the relevant authorities.

12. DELIVERY DELAYS

We will make reasonable efforts to process and dispatch orders within the stated processing timeframe.

However, delivery may be delayed due to circumstances beyond our reasonable control, including:

  • severe weather;

  • natural disasters;

  • public holidays;

  • courier or postal service delays;

  • transport disruptions;

  • customs processing;

  • government restrictions;

  • strikes;

  • technical failures; or

  • other force majeure circumstances.

Nothing in this section limits any rights available to consumers under Australian law.

13. ORDER CANCELLATION

Once an order has been placed and payment has been completed, cancellation requests are generally not accepted because orders may enter processing shortly after purchase.

If you wish to request cancellation, please contact us as soon as possible at:

nishstencilsco@gmail.com

We will make reasonable efforts to accommodate a cancellation request if the order has not yet been processed or dispatched.

This policy does not affect any cancellation rights or other remedies available under the Australian Consumer Law.

14. CHANGE-OF-MIND RETURNS

Nish Stencils Co does not generally offer returns, refunds or exchanges where a customer simply:

  • changes their mind;

  • no longer wants the product;

  • orders the wrong product;

  • orders an incorrect quantity; or

  • finds the product cheaper elsewhere.

This does not affect any rights or remedies available to customers under the Australian Consumer Law.

15. DAMAGED PRODUCTS

If your order arrives damaged, please notify us within 1 day of the delivery date by emailing:

nishstencilsco@gmail.com

Please provide:

  • Order number;

  • Opening video of the parcel, if available;

  • One clear image of the outer packaging; and

  • Two clear images of the damaged stencil.

Please retain the product and packaging until the matter has been assessed.

We will review the information provided and, where the product is confirmed to have been damaged before or during delivery or otherwise fails to meet an applicable consumer guarantee, we will provide an appropriate remedy in accordance with Australian law.

Depending on the circumstances, the remedy may include a replacement, refund or another appropriate remedy.

For multiple-item orders, only the affected product will generally need to be returned where a return is required.

An opening video is strongly recommended because it assists us in investigating shipping damage. However, the absence of an opening video does not by itself remove any rights available under the Australian Consumer Law.

We aim to respond to damaged-product enquiries within 24–48 hours.

16. MISSING PRODUCTS

If an item is missing from your order, please notify us within 1 day of the delivery date by emailing:

nishstencilsco@gmail.com

Please provide:

  • Order number;

  • Opening video of the parcel, if available;

  • One clear image of the outer packaging; and

  • Two clear images of the opened parcel showing all items received.

We will investigate the matter.

Where we confirm that a product was missing from your order, we will arrange to send the missing product to you.

Where a different remedy is required under the Australian Consumer Law, we will provide the remedy required by law.

We aim to respond to missing-product enquiries within 24–48 hours.

17. FAULTY OR DEFECTIVE PRODUCTS

If you believe that a product is faulty or defective, please contact us at:

nishstencilsco@gmail.com

Please provide your order number and details of the problem.

We may request reasonable photographs, videos or other information to help assess the issue.

If the product does not meet an applicable consumer guarantee under the Australian Consumer Law, we will provide the appropriate remedy required by law.

Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy.

18. REFUNDS

Where a refund is approved, it will generally be processed using the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

We will not unreasonably delay a refund once the applicable refund has been approved.

19. RETURN SHIPPING

Where a return is required because a product is faulty, defective, damaged or otherwise does not meet an applicable consumer guarantee, Nish Stencils Co will handle reasonable return shipping costs in accordance with the Australian Consumer Law.

For voluntary returns that are not required under Australian Consumer Law, return shipping arrangements may be determined by agreement with the customer.

20. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate delivery information, including:

  • Full name;

  • Complete postal address;

  • Postcode;

  • Email address; and

  • Contact telephone number.

Customers should carefully check their information before completing an order.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, we will work with the customer and delivery provider to determine the available options.

This does not affect any rights available under applicable law.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, all content on the Nish Stencils Co website is owned by or licensed to Nish Stencils Co.

This includes:

  • logos;

  • brand names;

  • photographs;

  • product images;

  • graphics;

  • text;

  • product descriptions;

  • designs;

  • videos; and

  • website layouts.

You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our intellectual property without our prior written permission.

22. CUSTOMER REVIEWS AND CONTENT

If you voluntarily submit a product review, photograph, testimonial, comment or other content to us, you confirm that:

  • you have the right to submit the content;

  • the content does not infringe another person's rights;

  • the content is not unlawful, misleading or defamatory; and

  • the content does not contain malicious software.

By submitting content, you grant Nish Stencils Co permission to reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We may remove content where reasonably necessary if it breaches these Terms or applicable law.

23. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites and services, including payment providers, delivery providers and social media platforms.

We are not responsible for the content, security, availability or practices of third-party websites or services.

Your use of third-party services may also be subject to the relevant provider's terms and policies.

24. PRIVACY

We collect and handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information and how customers can contact us regarding privacy matters.

25. PRODUCT SAFETY AND USE

Customers should use our products in accordance with any instructions or information supplied with the product.

Customers should not intentionally misuse, modify or alter products in a manner that could create a safety risk.

Nish Stencils Co will comply with applicable Australian product safety requirements relevant to the products it supplies.

Nothing in this section limits any rights or remedies available under Australian law.

26. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and current.

However, occasional errors or omissions may occur in relation to:

  • product descriptions;

  • pricing;

  • promotions;

  • availability;

  • shipping information; or

  • other website content.

Where legally permitted, we may correct errors and update information.

Nothing in this section excludes or limits any rights that cannot legally be excluded under Australian law.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Nish Stencils Co will not be responsible for loss or damage arising from circumstances outside our reasonable control.

However, nothing in these Terms excludes, restricts or modifies:

  • any consumer guarantee under the Australian Consumer Law;

  • any right or remedy that cannot legally be excluded;

  • any liability that cannot legally be limited or excluded; or

  • any other rights available under applicable Australian law.

Where applicable law permits a limitation of liability, our liability will be limited only to the maximum extent permitted by law.

28. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • natural disasters;

  • severe weather;

  • public emergencies;

  • strikes;

  • transport disruptions;

  • courier or postal service failures;

  • customs delays;

  • government action;

  • internet or telecommunications failures;

  • cyber incidents; or

  • other force majeure events.

This does not limit any consumer rights that cannot legally be excluded.

29. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

30. TERMINATION

We may suspend or terminate access to our website where a user materially breaches these Terms or engages in unlawful, fraudulent or abusive conduct.

Termination will not affect rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will continue to apply.

31. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be published on this page together with the applicable "Last Updated" date.

Changes will apply from the date they are published unless otherwise required by law.

We recommend that you review these Terms periodically.

32. GOVERNING LAW

These Terms are governed by the laws applicable in Victoria, Australia, subject to applicable Commonwealth laws.

Any dispute relating to these Terms will be subject to the applicable laws and courts of Victoria and Australia, subject always to any mandatory consumer rights and protections available under Australian law.

33. AUSTRALIAN CONSUMER LAW NOTICE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service, our Cancellation, Returns & Refund Policy, Shipping & Delivery Policy or any other policy on our website is intended to exclude, restrict or modify these rights.

34. CONTACT INFORMATION

For questions regarding these Terms of Service, orders, products, shipping, returns or refunds, please contact:

Nish Stencils Co
ABN: 35 951 228 698
Business Address: 306/2 Bailey Crescent, Oak Park, Victoria 3046, Australia
Email: nishstencilsco@gmail.com
Phone: +61 474 111 528

For damaged products, missing products, faulty products, returns or refund enquiries:

Email: nishstencilsco@gmail.com

We aim to respond to customer enquiries regarding damaged, missing or faulty products within 24–48 hours.