Refund policy
CANCELLATION, RETURNS & REFUND POLICY
Nish Stencils Co
Email: nishstencilsco@gmail.com
Phone :+61 474 111 528
Last updated: 30 August 2026
1. ORDER CANCELLATION
Once an order has been placed and payment has been successfully completed, cancellation requests are generally not accepted because orders may be processed for dispatch shortly after purchase.
If you need to request a cancellation, please contact us as soon as possible at nishstencilsco@gmail.com. We will make reasonable efforts to accommodate the request if your order has not yet been processed or dispatched.
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.
2. CHANGE-OF-MIND RETURNS
We do not generally offer returns, refunds or exchanges where a customer has simply changed their mind, ordered the wrong product, or no longer requires the product.
This does not affect your rights under the Australian Consumer Law where a product does not meet a consumer guarantee.
3. DAMAGED PRODUCTS
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us investigate and resolve the issue quickly, please email nishstencilsco@gmail.com with:
* Your order number;
* A clear description of the damage;
* A photo or video showing the opening of the parcel, if available;
* One clear photograph of the outer packaging; and
* At least two clear photographs showing the damaged stencil.
Please retain the product and its packaging until we have completed our assessment.
We may request additional information or photographs where reasonably necessary to assess the issue.
Where we determine that the product has been damaged before or during delivery, or otherwise does not meet an applicable consumer guarantee, we will provide an appropriate remedy in accordance with Australian law. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.
For orders containing multiple products, only the affected product will generally need to be returned where a return is required.
If the product has a major failure, you may have the right to choose between a refund and replacement, subject to the Australian Consumer Law.
4. MISSING PRODUCTS
If an item is missing from your order, please contact us within 1 day of delivery at:
Please provide:
- Your order number;
- A clear photograph or video showing the opening of the parcel, if available;
- One clear photograph of the outer packaging; and
- Two clear photographs showing the contents of the opened parcel and all items received.
We will investigate the matter and, where we confirm that an item was missing from your order, we will arrange for the missing product to be sent to you.
Where required by the Australian Consumer Law, we will provide the applicable remedy for goods that were not supplied as ordered.
FAULTY OR DEFECTIVE PRODUCTS
If you believe your stencil is faulty or defective, please contact us at nishstencilsco@gmail.com and provide your order number and details of the problem.
We may request photographs, videos or other information to help us assess the issue.
If the product does not meet an applicable consumer guarantee under the Australian Consumer Law, we will provide the remedy required by law.
Depending on whether the problem is major or minor, the remedy may include a repair, replacement, refund or other appropriate remedy.
Nothing in this policy limits your rights under the Australian Consumer Law.
6. RETURN SHIPPING
Where a return is required because a product is faulty, defective, damaged or otherwise does not meet an applicable consumer guarantee, Nish Stencils Co will handle reasonable return shipping costs in accordance with the Australian Consumer Law.
Where a customer requests a return for a reason that is not covered by Australian Consumer Law or this policy, any return shipping arrangements will be agreed with the customer before the return is made.
7. REFUNDS
Where a refund is approved, the refund will generally be made to the original payment method used for the purchase, subject to the requirements of the relevant payment provider.
The time taken for the refund to appear in the customer's account may depend on the customer's bank or payment provider.
We will not unreasonably delay a refund once the applicable refund has been approved.
8. INTERNATIONAL ORDERS
For international orders, customers are responsible for any applicable customs duties, import duties, taxes, levies or handling charges imposed by the destination country or its authorities, unless otherwise stated at checkout.
Nish Stencils Co is not responsible for customs charges imposed by the destination country.
Customers should check the applicable import requirements and regulations of their country before placing an international order.
9. EVIDENCE AND ASSESSMENT
We may request reasonable information, photographs, videos or proof of purchase to assess a return, refund, damaged-product or missing-item claim.
An opening video is strongly recommended because it can help us investigate shipping damage or missing items. However, the absence of an opening video does not by itself remove any rights a customer may have under the Australian Consumer Law.
We may assess the product or circumstances before determining the appropriate remedy where permitted by law.
10. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate delivery information, including:
Full name;
Complete postal address;
Postcode;
Email address; and
Contact telephone number.
Customers should carefully check their delivery details before completing an order.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, we will work with the customer and the delivery provider to determine the available options.
This does not affect any rights the customer may have under applicable law.
11. RESPONSE TIME
We aim to respond to emails concerning damaged, missing or faulty products within 24–48 hours.
Once the issue has been reported and the required information has been received, we will provide further assistance and advise the customer of the next steps.
12. AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Cancellation, Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.